Terms and Conditions

Homeflo is committed to providing a quality service for its members and working in an open and accountable way that builds the trust and respect of all.

Terms and Conditions

Last updated on 5th December, 2020


Thank you for choosing Homeflo. Please read these terms & conditions carefully as they contain important information regarding the agreement between you and Homeflo. This is not a contract of insurance, a guarantee or an insurance policy. This is a 30-day or annual rolling contract which may be cancelled at any time by you giving Homeflo 30 days’ notice in writing.


Wherever the following words and phrases appear, the following meanings will apply:

Exclusion Period

You are not entitled to benefit from an Emergency Call-Out within the first 30 (THIRTY) days of the date of this Agreement (“the Initial Period”). For the avoidance of doubt, this does not apply to any renewal of this Agreement. Homeflo shall be entitled to charge a fee of £95 in respect of any Emergency Call-Out that an Approved Engineer attends during the Initial Period

Annual Boiler Service

Landlord Gas Safety Inspection

Gaining Access to Your Property and Arranging Appointments

Price, Payments & Fixed Fees

Fixed Fees

Contract Term



Moving Home or Replacing Your Boiler

General Terms

General Exclusions

Boiler is Beyond Economical Repair

Boiler & Controls

Central Heating System

Hot and Cold Pipes

Gas Supply Pipes


Water Supply Pipes


Kitchen Appliance Cover

Taps & Toilets

Security & Locks

Roof Protection

Pest Control


A waiver of any right or remedy under this agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

A failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.

Rights & Remedies

The rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.


If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.

If any provision or part-provision of this agreement is deemed deleted under clause 30.1 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

Entire Agreement

This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.

Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

No Partnership or Agency

Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.

Our Contact Details & Opening Hours

Contact Details
Please write to Homeflo at:
Homeflo Ltd
71-75 Shelton Street, Covent Garden,
United Kingdom,
Please telephone us on: 0800 422 0124.

Opening Hours

Request a Repair

It is super-fast to request a repair online on a 24/7 basis. Simply visit our website, log in to your account, head to “Book a Repair”, tick a few boxes and we will contact you as soon as possible. Alternatively, you can call our customer support line on 0800 422 0124.

Complaints Process

Termination Notices