Boiler Breakdown Assistance

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Boiler Breakdown Assistance

Boiler Breakdown Assistance Steps

  1. What if my appliance is showing a fault code or flashing lights?
    If there's a fault code, something's gone wrong. If it's flashing lights, it's just trying to tell you something.
    Either way, note down everything you can about what you can see: like the sequence the lights flash in or the error message showing up. Then try resetting it by following the manufacturer's guide.
  2. Can you help me get my gas fire working?
    What you can try
    • Check the main gas supply - it might have been turned off accidentally.
    • Check you're lighting the fire the correct way. Look at your manual if you're not sure. Or even the instructions on the gas fire itself, they're usually in the control panel.
    • Have you cleaned or replaced the coals or logs recently? Sometimes, for safety reasons, the fire only works if they're placed in a particular order. If you're not sure how to check, look at your user manual as it depends on the model.
    • Call us if it's still not fixed.
  3. What if my boiler pipes have frozen?

    If you think the 'condensate pipe' of your boiler has frozen - that's the waste pipe that takes the condensation from your boiler to your drain outside - try the steps below. You might need to repeat them a few times.

    • Hold a hot water bottle, or heat wrap, around the pipe.
    • Pour hot, not boiling, water over the frozen end of the pipe with a watering can, jug or kettle.
    • If you think the pipe is unfrozen, try switching on the boiler again. You might need to reset it.
    • If the boiler fires up, it's fixed. If it doesn't then pour hot water on the pipe again.
    • If your boiler pipes are still frozen, call one of our engineers to unfreeze the pipe.

  1. What if my boiler overheats?
    It should turn itself off automatically if it gets too hot. So you need to check your manufacturer's guide to see if your boiler has a way of being reset. If you can't find it then it's best to book an engineer.
  2. What pressure should my boiler be?
    When your boiler is cold or off, it should usually be about 1-1.5 bar on a dial or digital display depending on your boilers make and model, but please check your manufacturer's guide for more information.
  3. Can I get the water pressure higher?

    Yes, if the pressure has dropped below 1 on your boiler's pressure gauge, then you can raise it by adding more water - although it does depend on your boiler's make and model so check your manufacturer's guide first.

    • Connect the braided pipe between the two ends of your filling loop - you might need to remove a couple of seals before.
    • Open one valve and then the other, the pressure should start going higher.
    • Let the water pressure reach between 1 & 1.2.
    • Turn off the opened valves so you don't add too much pressure.
    • Disconnect the braided pipe again and refit the seals.
    • You might need to reset your boiler now. There should be a button to do this on the front somewhere, or you can check your instruction manual.